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Policies & Information

This web site is just a small selection of what we have to offer.  We will gladly customize your gift basket, or help you with large orders. Feel free to call us toll free at 1-866-443-8883 or send us an email at info@basketsbyjane.com

Guarantees

All products at Baskets by Jane are guaranteed to arrive fresh and in excellent condition.  Should any item ever arrive in less-than-perfect condition, Baskets by Jane will replace that item or supply a like item of equal value.  Chocolate items will be substituted from June through August when shipping is required.

How can I contact Baskets by Jane?

Our customer service department is available between the hours of 9:00
am-6:00pm Monday-Saturday.

Toll Free: 1-866-443-8883
Telephone: 1-207-885-0970

Orders can also be placed on this website 24 hours a day, seven days a week.

Email: info@basketsbyjane.com

How Does Shopping Cart Work?

Select items you would like to order and proceed to checkout.  In order to assure that gift baskets are not damaged during shipping we allow only one order per ship-to-address.  If buying gifts for several recipients with different addresses, complete the process through checkout for each ship-to-address.

When will my order arrive?

Orders are usually processed within 24 to 48 hours.  If we are unable to meet this schedule we will notify you. Custom orders may require additional time.  Please be sure to include enough lead time to accommodate an additional 1 to 6 days for UPS or FedEx Ground delivery.

Can you ship to P.O. Boxes?

Yes by priority USPS mail only.  An additional $3.00 charge will be added to your regular shipping charge.

What forms of payment are accepted?

We accept Visa, MasterCard, Discover and American Express.

This site uses only the highest level of Internet SSL Security

What are your shipping fees?

SHIPPING CHARGES:
(per ship-to-address)
GROUND RATE
Priority Mail for PO Boxes add $3.00 to Ground Rate
5.5% Sales Tax added to all Maine residents.

Up to $20.00 .............................$ 7.45
$ 20.01 to $30.00 ..................... $ 9.45
$ 30.01 to $50.00 ..................... $11.45
$ 50.01 to $75.00 ..................... $13.45
$ 75.01 to $100.00 ................... $15.45
$100.01 to $150.00 .................. $17.45
$150.01 to $200.00 .................. $20.45
$200.01 to $225.00 .................. $22.45
$225.01 to $250.00 ...................$25.45
$250.01 to $275.00 ...................$29.45
$275.01 to $300.00 ...................$32.45
$300.01 and over please call for quote

 

If you are unhappy with the product you must contact our customer service department within 15 days and every step will be taken to ensure complete satisfaction.

 

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